How to Build a Strong Relationship with your Virtual Assistant


Making the decision to accept help and hire a Virtual Assistant can be a big one. Like hiring an employee, it takes a lot of faith and trust and the relinquishing of total control to allow another person, you often don’t know well or even at all, to make contributions to your business.

The way to make the hiring of a Virtual Assistant a success and an asset to your business is to build a strong working relationship with them.


When you’re not working in the same space, same town or sometimes even the same country, communication is key. Clear and precise communication of expectations, quality, quantity and anything business related is important in creating a solid foundation for a good business relationship.

Be clear about:

·       What you want them to do

·       How you want it done

·       The deadline for the work

If you’re open about these from the start, then there will be no dispute over deadline or the quality of the work and the VA will know what is expected of them.

I also believe it is important to have regular catch-up sessions, once a week/month, to ensure both sides are happy in the relationship and expectations are being met. This will also help a VA get to know your business more, the ins and outs, as well as provide them with an opportunity to make suggestions of ways to improve and drive the business forward in their areas of expertise.


Now, this might surprise you but delegation works both ways. This is another area where communication is key. You should be providing a list of tasks you are delegating for them to work on. Equally though, during quiet periods, they should be contacting you and reaching out and making suggestions of areas where they can help e.g. I noticed this deadline is coming up or that this email needs a response, would you like me to help with this?

Delegation is a two-way street – in principle it should come from you, the business owner, as the VA is getting used to working with you and your business, but the VA should also take some initiative.

Long Term Goals

Right from the start of your working relationship, be clear about what your goals are for your business, where you see it going and how you’re going to get there. Share short and long-term goals for the year or even years ahead. This helps them get to know you and the business and get on the right track in terms of where your business is heading.

Building a strong relationship with your Virtual Assistant will help them become part of your team and make them a valuable asset to your business going forward.

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My name is Selina Johnson and I'm a Business Support Expert providing Virtual Business Support to businesses. We help SME's with administrative, technical and creative support so you are free to grow your business and increase your profits.

Contact us today to discuss how we can add value to your business.

0333 3030 907


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